TERMS AND CONDITIONS
SUN SIGNATURE PROGRAM
(Effective from 13 June 2026)
Sun Signature is a Customer Loyalty Program managed and operated by Sun Signature Limited Liability Company. These Terms and Conditions constitute the legal basis governing the rights and obligations between Sun Signature and the Member throughout the process of participating in, accruing and using the benefits of the Program.
I. GENERAL PROVISIONS
1. Purpose
These provisions are intended to implement and provide guidance, as well as to announce the regulations and preferential policies for members of the Sun Signature Program.
2. Applicable Subjects
Loyal Customers participating in the Sun Signature Program.
3. Scope of Regulation
Member enrolment activities and updating of account information;
Point accrual and reward fulfilment for Members;
Purchase of Points by Members;
Tier assessment and tier maintenance of Members;
Termination of a Sun Signature Member's title;
The preferential policies for Sun Signature Members.
4. Definitions and Interpretation
Sun Signature:
The Customer Loyalty Program that sets out the policies for accruing Points and redeeming preferential benefits for customers of the Partner Units (referred to as the “Program”).
Member:
An individual who has successfully registered, agreed to the terms and conditions, and been issued an identification number by Sun Signature to participate in the Program.
Membership Number:
The unique number identifying each Member in the membership records.
Membership Card:
The means used to identify a Member. Each Membership Tier has a corresponding card class.
Membership Tier:
The Member's rank within the Sun Signature Program, determined at each Tier Assessment Period based on the total Tier Points the Member accrues from eligible spending transactions in accordance with the Program's regulations.
Tier Assessment Period:
The period comprising the 12 consecutive months counted back from the assessment month, recorded by the system to evaluate the downgrade, maintenance or upgrade of a Member, or another period as stipulated in these Terms and Conditions.
Points:
The most basic unit of measurement in the Sun Signature Program, representing the value accrued from a Member's actual spending transactions at the Partner Units. Points comprise Tier Points and Reward Points.
Tier Points:
Points used to determine the Membership Tier (the Member's rank) at each Tier Assessment Period. They are calculated only on actual spending for eligible products/services as prescribed. Complimentary or promotional bonus points are not counted toward Tier Points, except in certain cases that Sun Signature will announce specifically from time to time. Tier Points have no cash or Reward conversion value.
Reward Points:
Points a Member may use to redeem Rewards, services or offers from the Sun Signature Program. Reward Points are not used for tier ranking but are accrued from actual spending (at the rate prescribed in each promotional program or period) or from promotional campaigns, birthday gifts and exclusive privileges of the Sun Signature Program. Reward Points will expire if the Member does not generate any transaction (point accrual or redemption) for 24 consecutive months.
Reward:
The rewards under the Sun Signature Program, granted on the basis of deducting the valid accrued Reward Points balance in the Member's point account.
Cash & Points:
A payment method allowing a Member to combine Reward Points and cash to redeem a Reward.
Partner Unit:
Partners that cooperate with Sun Signature to organise this Program for the purpose of caring for their own customers, with agreements allowing Members to accrue Points and enjoy the offers and benefits set out in these Terms and Conditions. The list of Partner Units is announced by Sun Signature from time to time.
Goods and Service Provider:
Partners that provide goods, services and offers for Members to use their privileges and/or use Points to redeem against or reduce the price of goods and services. The list of Goods and Service Providers is announced by Sun Signature from time to time.
II. MEMBER ACCOUNT
All individuals aged 16 and above (based on the date of birth on the customer's identification documents), whether Vietnamese citizens or foreigners, may register to participate in the Sun Signature Program.
For Members aged 16 to under 18, participation requires the consent of a Legal Representative (father, mother or legal guardian). The Legal Representative is responsible for:
Representing the Member in establishing and performing transactions related to the Program; and
Bearing responsibility for all acts and transactions arising from that Member account.
Agencies, units and organisations are not permitted to participate in the Sun Signature Program as an individual, unless otherwise provided.
III. REGULATIONS ON ENROLMENT, TIER ASSESSMENT AND TIER REVOCATION
1. Procedure for joining the Sun Signature Program
An individual wishing to become a Sun Signature Member may access the website www.sunsignature.vn, the Sun PhuQuoc Airways application, or other registration channels announced by Sun Signature from time to time, and follow the instructions to join the Program.
Each Member is permitted to register only one account. Where an individual holds more than one account, the duplicate accounts will be cancelled and Points from the duplicate accounts may be transferred to a single account.
After successfully registering as a Sun Signature Member, the individual will receive an email notifying them of their Membership Number. The Member may log in to their account on the Program's website or application.
The Member is responsible for ensuring the accuracy of the name on their identification documents, contact address, email address and telephone number when registering as a Sun Signature Member, and bears responsibility under the law for such information. If the Member wishes to change their contact address, email or telephone, they must notify the Program immediately via the Sun Signature hotline 1900 1969 using the registered telephone number, or by email to 19001969@sungroup.com.vn from the email registered with the Program.
2. Standards and principles for Membership Tier assessment
2.1 Tier assessment standards
The Membership Tier is determined based on:
The Member's Tier Points accrued during the Tier Assessment Period from eligible transactions at the Partner Units within the Sun Signature Program as prescribed from time to time; or
The tier-matching mechanism from other loyalty programs as prescribed by the Program and announced from time to time.
The Sun Signature Membership Tier assessment standards are set out in Section “2.4 Standards for tier assessment and tier maintenance” and may be amended and supplemented from time to time.
2.2 Tier assessment principles
The Member is permitted to aggregate Tier Points arising from eligible transactions across sectors within the ecosystem, including but not limited to: Aviation, Healthcare, Entertainment and Hospitality, and Real Estate, for the purpose of tier-upgrade assessment.
Aggregation is performed on the basis of consolidating all of the Member's valid Tier Points during the Tier Assessment Period, unless otherwise provided. The system will automatically assess and record the Membership Tier as soon as the Member satisfies the conditions prescribed by the Program.
At each Tier Assessment Period, the Member may be Upgraded, Maintained or Downgraded, based on the degree to which they meet the tier assessment criteria from time to time.
If, at a Tier Assessment Period, a Gold, Platinum or Infinity Member does not meet the standards for maintaining their Membership title, they will be downgraded to the Membership Tier corresponding to the Tier Points achieved during the Tier Assessment Period, or to the corresponding Membership Tier if the spending is in the Real Estate sector.
Member and Silver tier Members have no Membership Tier expiry date. Where a Member's account is closed as provided in Section “3.1 Member Account Closure”, the remaining Points in the account will be cancelled.
2.3 Principles for issuance and use of the Membership Card
The Membership Tier is the basis for issuing the corresponding Membership Card and applying the related privileges and offers. The Member's privilege policy is set out in Section “VI. Member Privileges” and may be amended and supplemented from time to time.
The Sun Signature Membership Card is issued in digital form. The Member logs in to the Program via Sun Signature's official website or related application to check and use the card.
For the Platinum and Infinity tiers, the Member is entitled to request a physical card to be delivered to their registered address. The Platinum and Infinity physical card is a co-branded card between Sun Signature and the National Citizen Commercial Joint Stock Bank (NCB), with payment functionality. By requesting a physical card, the Member simultaneously confirms their consent to share personal data with Sun Signature's partner. The terms and conditions relating to the card's payment functionality are stipulated by NCB.
The Membership Tier and Membership Card may not be transferred, inherited or pledged.
2.4 Standards for tier assessment and tier maintenance
| Tier assessment criteria (*) | Member | Silver | Gold | Platinum | Infinity |
|---|---|---|---|---|---|
| Sun Signature Tier Points | 0 | 01 | From 3,000 to under 6,000 | From 6,000 to under 8,000 | From 8,000 |
| Aviation, Entertainment–Hospitality, Healthcare – corresponding accrued value | 0 | 01 transaction | From VND 30 to under 60 million | From VND 60 to under 80 million | From VND 80 million |
| Real Estate – corresponding accrued value | 0 | Under VND 15 billion | From VND 15 to under 30 billion | From VND 30 to under 40 billion | From VND 40 billion |
| Special tier-matching criteria | As prescribed by the Program in each period | ||||
| Tier validity period | No expiry | 12 consecutive months (counted from the date of first achieving the tier to the last day of the 12th month) | |||
Notes:
(*) The tier assessment criteria for each sector will continue to be updated and announced from time to time in Appendix 01.
3. Inspection, control and closure of Member accounts
3.1 Member Account Closure
A Sun Signature Member's account will be closed in the following cases:
The Member requests account closure (CLOSED);
The Member is deceased (DECEASED);
The Member commits fraud or violates the Program's terms and conditions (UNDER INVESTIGATION / SUSPENDED);
The Member takes actions causing damage to the Sun Signature Program, the Partner Units or the Goods and Service Providers;
Account closure at the request of competent authorities or as required by law.
3.2 Member account inspection
Sun Signature reserves the right to inspect and control any Member account of the Sun Signature Program at any time, to ensure compliance with the Program's regulations and Sun Signature's other policies.
3.3 Steps for handling upon discovery of violations
During system monitoring or Member account inspection, if signs of a violation of the Program's terms or technical errors relating to the account are detected, Sun Signature will apply handling measures in the following phases:
Phase 1 – Verification (Status: UNDER INVESTIGATION)
Action: Suspend all transactions requesting reward fulfilment and cancel related rewards pending processing; notify the Member of the account status.
Member benefits: The Member may still accrue Points to the account and use the privileges attached to their tier.
Time limit: The Member has 15 days to proactively provide documents and records for verification as required by the Program.
Phase 2 – Suspension (Status: SUSPENDED)
Conditions for application: After 15 days from Phase 1, where verification has not been completed or the Member has not provided sufficient evidence.
Member benefits: The account is fully locked – no reward fulfilment, no Point accrual and no use of tier privileges.
Additional explanation time limit: The Member has a final 15 days to prove the validity of the transactions.
Phase 3 – Permanent Lock (Status: BANNED)
Conditions for application: Where, upon expiry of the explanation time limit in Phase 2, the Member still cannot prove validity.
Member benefits: The account is fully and permanently deactivated. The Member loses the right to complain or provide explanations after this point.
3.4 Sun Signature's right to coordinate
Sun Signature reserves the right to coordinate with partners or functional units during the inspection and control of Member accounts. After obtaining results, the Program reserves the right to cancel the Points credited, downgrade the Member, close the Member's account and revoke the Member's title where it is determined that Points were credited incorrectly due to fraud or violation of the Program's regulations.
IV. POINT ACCRUAL REGULATIONS
1. General regulations on the Program
The Member will accrue Tier Points and Reward Points based on each transaction at the Partner Units.
Points are credited to only one account per Member. Point crediting applies only to individual customers whose Member name matches the name on their identification documents.
The Member may aggregate Points accrued from the Partner Units to upgrade their tier and to use Reward Points.
The Member is not permitted to enter another Member's card number into their own spending transactions in order to be credited Points and/or to enjoy Membership Tier offers contrary to these Terms and Conditions. The Member is not permitted to use another customer's or Member's transaction data to credit Points to their own account.
The Member is not permitted to buy, sell or transfer Points with other individuals or organisations.
Points may not be withdrawn or refunded in cash in any form.
2. Principles of point accrual in the Aviation sector
2.1 Applicable subjects
Members who are customers using flight services (including air tickets and other ancillary services) at Sun PhuQuoc Airways (“SPA”) or on SPA's aviation partners as prescribed from time to time.
2.2 Applicable conditions
The Member is credited Points (including Tier Points and Reward Points) when using the following services:
Aviation services: Flights directly operated by SPA (9G), codeshare flights or affiliated-partner flights from time to time.
Ancillary product purchases: Purchase of baggage, seats, meals, etc. on SPA and partner flights as prescribed.
Identification conditions:
Points are credited to only one account belonging to the Member who personally uses the service.
Point crediting applies only to individual customers whose Member name matches exactly the name on the passport / citizen identity card / identity card and boarding pass.
The Member is not permitted to enter another Member's card number into their own booking to be credited Points and/or enjoy Membership Tier offers contrary to the Program's regulations. The Member is not permitted to use another customer's or Member's flight data to credit additional Points. Any violation will be handled in accordance with the Program's regulations.
Point-crediting regulations for tickets and booking classes:
Tickets not eligible for Points: award tickets, free tickets (ID/AD), expired tickets, special promotional tickets (depending on booking class), group tickets, low-fare combo tickets, staff tickets or agent tickets.
Only the booking classes specifically prescribed in the Fare Class Coefficient table in Section “2.3 Formula for calculating Tier Points in the Aviation sector” are eligible for accrual (see fare rules at https://www.sunphuquocairways.com/vn/en/ticket-info/booking-information/fare-rules/domestic).
Tickets purchased but not used or refunded will not be credited Points.
Point-crediting regulations for flight changes and seat-class changes:
Points are credited based on the seat class the Member paid for (the seat actually purchased), not the seat class actually used due to a free upgrade, unless otherwise notified.
Where the Member is involuntarily moved to a different flight and the new flight is not eligible for Points, the Member will still be credited Points according to the ticket originally purchased.
If the Member is involuntarily downgraded: a Member travelling on a Business Class ticket but subject to a mandatory seat downgrade will receive SPA's compensation regime and be credited Points only according to the seat class actually flown, unless otherwise notified.
For flights eligible for Points but cancelled or delayed due to reasons such as weather, technical issues or other abnormal conditions, where the Member does not or cannot perform that flight, Points will not be credited.
Where the Member is transferred to other Point-eligible flights, Points will be credited according to those actual flights.
Sun Signature Members will be credited Points only when purchasing tickets or bookings in certain fare types and booking classes. Each seat class corresponds to a specific booking class and earns Points differently.
Tickets purchased but not yet used or not used (whether or not refunded) are correspondingly not yet or not credited Points.
For ticket Exchange cases, the value used as the basis for calculating Reward Points and Tier Points is the actual Base Fare the Member paid for the ticket used to perform the flight. Points are recorded only after the corresponding itinerary has been completed and is eligible for Point crediting under the Program's regulations.
2.3 Formula for calculating Tier Points in the Aviation sector
Tier Points =(Base Fare⁽¹⁾ + YQ⁽²⁾ + YR⁽³⁾)10,000
Notes:
(1) Base Fare
(2) YQ: Fuel surcharge
(3) YR: System administration surcharge
(1), (2), (3): excluding VAT and airport fees.
Tier Points are not applied to Economy Lite fare tickets.
2.4 Formula for calculating Reward Points in the Aviation sector
Reward Points =((Base Fare⁽¹⁾ + YQ⁽²⁾ + YR⁽³⁾) × Fare Class Coef.⁽⁴⁾ × Membership Tier Coef.⁽⁵⁾)10,000+Ancillary Services⁽⁶⁾10,000
Notes:
(1), (2), (3): excluding VAT and airport fees.
(4) Fare Class Coefficient:
| Fare Class | Domestic | International |
|---|---|---|
| Point accrual coefficient by route | ||
| Economy Lite | 0.5 | 0.3 |
| Economy Classic | 1.1 | 0.5 |
| Economy Flex | 1.5 | 1.1 |
| Economy Plus | 1.6 | 1.25 |
| Premium Economy | 1.8 | 1.5 |
| Business Premium | 1.9 | 1.6 |
| Business Elite | 1.9 | 1.7 |
(5) Membership Tier Coefficient:
| Membership Tier | Coefficient |
|---|---|
| Member, Silver | 100% |
| Gold | 120% |
| Platinum | 140% |
| Infinity | 180% |
(6) Ancillary services for point accrual exclude VAT. Eligible ancillary services:
Pre-paid seats;
Pre-paid baggage.
2.5 Regulations on retroactive point accrual in the Aviation sector
The Member may accrue retroactive Tier Points and Reward Points for flights or ancillary products taken with SPA within the 12 months up to the time the Member successfully submits the retroactive accrual request (for requests submitted online via SPA's website or mobile application).
Retroactive accrual may be carried out at the earliest 5 days after the flight is taken.
The processing time for retroactive accrual is up to 07 days for SPA flights and 14 days for flights and services of SPA's partners.
After taking a flight, if the Member determines that Points have not been credited for the flown segment, the Member accesses www.sunsignature.vn, www.sunphuquocairways.com or the Sun PhuQuoc mobile application and logs in to their Member account to perform retroactive accrual for the flights.
3. Principles of point accrual in the Real Estate sector
3.1 Applicable subjects
Members are all individual customers, corporate customers, or groups of individual customers who own real estate and are related by blood (including: spouse / parents of both spouses / biological children).
For corporate customers, the Member is the individual legal representative or the person authorised by the enterprise, as detailed in the Real Estate Sector Policy for each period and each project.
3.2 Scope of application and effect
Applied uniformly to customers signing a Sale and Purchase Contract (“SPC”) or Transfer Contract (“TRC”) with the Developer who is a Partner Unit from 13 June 2026 under the Program's general principles, and per the approval of each project from time to time (Appendix 02).
Applicable only to real estate purchased directly from the Developer; secondary-market real estate purchases are not counted. Customers receiving secondary transfers are not eligible for tier assessment or point accrual.
3.3 Membership Tier assessment standards
The Membership Tier in the Real Estate sector is determined based on the Total Accrued Sales during the year, counted from 01 January to 31 December of the calendar year.
For 2026 specifically, the Membership Tier is determined based on the Total Accrued Sales from 13 June 2026 to 31 December 2026.
Total Accrued Sales = Total value of the SPC/TRC, including VAT and excluding the maintenance fund (KPBT) and maintenance fee (PBT).
| Membership Tier | Total Accrued Sales |
|---|---|
| Silver | Under VND 15 billion |
| Gold | From VND 15 billion to under VND 30 billion |
| Platinum | From VND 30 billion to under VND 40 billion |
| Infinity | From VND 40 billion and above |
3.4 Conditions for tier assessment in the Real Estate sector
Time of tier granting: within 20 days from the last day of the month immediately preceding the signing of the SPC/TRC.
Tier validity period: from the time of tier granting to 31 December of the same calendar year, reassessed annually.
The tier and tier validity period will be updated when the Member changes their Total Accrued Sales, including: new purchase / liquidation / transfer (before the Developer issues the Ownership Certificate) / product conversion.
The tier will not be reassessed in the following cases:
The Member changes the SPC value or equivalent document due to changes in area, unit price, etc. – only the value of the first contract is counted.
The Member generates a transfer transaction after the Developer issues the Ownership Certificate.
3.5 Formula for calculating Reward Points in the Real Estate sector
Reward Points =(Actual Transaction Value⁽¹⁾ × Membership Tier Coef.⁽²⁾)Reward Point Value⁽³⁾
Notes:
(1) Actual Transaction Value: excluding KPBT and PBT, including VAT.
(2) Membership Tier Coefficient:
| Membership Tier | Coefficient |
|---|---|
| Silver | 0.7% |
| Gold | 1.0% |
| Platinum | 1.5% |
| Infinity | 2.0% |
(3) Reward Point Value: VND 300 = 1 reward point.
Time of Reward Point accrual: within 20 days from the last day of the immediately preceding month.
All Reward Points accrued in the customer's account will not be revoked upon liquidation, cancellation or termination.
3.6 Regulations upon transfer of an SPC/TRC
A Member who transfers an SPC/TRC (before the Ownership Certificate is issued) will have their Membership Tier status and tier validity period updated at the time the transfer is completed.
A Member who receives the transfer of an SPC/TRC will not be credited Tier Points for the transferred real estate, nor inherit Reward Points from the transferor.
3.7 Other terms in the Real Estate sector
The Real Estate tier is matched across to the equivalent Sun Signature tier and enjoys the corresponding privileges.
The Sun Signature Membership Tier based on independent accrual or aggregation from other sectors is not matched across to the equivalent tier in the Real Estate sector.
Sun Signature Members are entitled only to the policies and promotional programs prescribed in the Real Estate sector's sales policy from time to time.
V. REWARD FULFILMENT
1. Eligibility to redeem
Members of Silver tier and above.
2. General regulations
The Member may redeem Reward Points for Rewards of the Sun Signature Program.
Points are deducted automatically from the Member account; earlier-accrued Points are deducted first.
The Member may redeem Reward Points for Rewards prescribed by Sun Signature from time to time.
Reward Points will not be refunded to the Member account after the Member has redeemed a Reward that is unused or partially used, except in cases of error on Sun Signature's part that cause the Member to be unable to use the redeemed Reward.
The Member may request redemption from their Member account on the Member page or mobile application.
Sun Signature's Rewards may not be exchanged, bought, sold or altered contrary to Sun Signature's Terms and Conditions. Where Sun Signature detects such conduct, it will cancel the reward; if the Member still wishes to receive the reward, the Member must pay the cost at the price and fees prevailing at Sun Signature's time of processing upon detection of the violation.
3. Reward types
3.1 Aviation sector – paying for air tickets by Cash & Point
The Member may purchase air tickets using Reward Points and cash for themselves and accompanying persons, provided the accompanying persons are booked under the same booking code as the Member.
The Member logs in on SPA's online sales channel and may use the combined cash-and-Reward-Points payment method for up to 100% of the Base Fare. The Member pays in cash for all taxes, fees and surcharges.
The conversion rate from Points to Rewards applies depending on the origin, destination, flight number, time, fare, cabin, class and sales channel of Sun PhuQuoc Airways, or any combination of the above. The Member should check the Reward Point conversion rate at the time of booking for the most accurate information.
A ticket partially paid with Reward Points may be exchanged subject to the conditions of the purchased ticket.
Where the Member does not take the flight and needs to refund the ticket:
Voluntary refund: the Reward Points used are not refunded.
Involuntary refund: the Reward Points used are refunded according to the ticket-handling principles of the Conditions of Carriage.
When paying by the combined Reward Points and cash method, the Member is still credited Reward Points for the portion of the fare and ancillary services paid in cash.
3.2 Other Rewards
3.2.1. Other Rewards
The Member is permitted to redeem Reward Points for Rewards under the cooperation of Sun Signature and other partners, as prescribed and announced by the Program from time to time.
3.2.2. Conversion rate
Reward Points are converted into the gift account of the partner, National Citizen Commercial Joint Stock Bank (NCB), and may not be withdrawn as cash in any form; they may be used for payment only at the service-providing establishments prescribed by the Program.
NCB is the official payment solution partner of the Sun Signature Program. Through the gift-account platform integrated at NCB, the Member can receive information on Reward Points, manage the balance and redeem benefits within the Program's ecosystem. To fully use the benefits relating to Reward Points under the cooperation program with NCB, the Member must register and maintain a valid account at NCB in accordance with the bank's regulations.
The list of locations accepting payment from the gift account is set out in Appendix 03 and updated according to business conditions from time to time.
Reward Points do not have a fixed value when used to redeem gifts in the Program's gift catalogue. The number of points required for each gift will be determined and announced by the Program from time to time.
VI. MEMBER PRIVILEGES
1. Aviation sector
| Benefit (*) | Infinity | Platinum | Gold | Silver |
|---|---|---|---|---|
| Priority check-in counter | Member + 5 guests | Member + 1 guest | Member | - |
| Business Class lounge for domestic routes (except routes departing from Phu Quoc) - Sun Executive Lounge Hanoi / SH Premium. Maximum use per visit: 03 hours (Da Nang lounge: 02 hours) | Member + 1 invited guest (**) | Member | - | - |
| Business Class lounge for domestic routes departing from Phu Quoc - Sun Executive Lounge Phu Quoc | Member | Member | - | - |
| Business Class lounge at international airports served by Sun PhuQuoc Airways routes | Member | Member | - | - |
| Free baggage allowance | + 2 pieces | + 1 piece | + 1 piece | - |
| Priority baggage tag | ✓ | ✓ | ✓ | - |
| Priority security lane | ✓ | - | - | - |
| Priority boarding | ✓ | ✓ | ✓ | - |
| Business Class shuttle for remote-stand boarding at the departure airport (not applicable to the transfer bus at the arrival airport) | ✓ | ✓ | - | - |
| Sun PhuQuoc Airways offer (***) | 5% discount on airfare and 20% discount on ancillary services when purchasing via the Sun PhuQuoc Airways Website / App | |||
Notes:
(*) Applicable when the Member flies on a flight operated by Sun PhuQuoc Airways.
(**) The invited guest must fly on the same day as the Member, on a flight operated by Sun PhuQuoc Airways with a departure time differing by no more than 03 (three) hours from the Member's flight, and must be present together with the Member at the Business Class lounge.
(***) Applicable conditions:
Applicable Membership Tiers: Silver and above.
Offer levels:
Air ticket offer: The Member receives a 5% discount on the Base Fare (excluding taxes, fees and other surcharges) when purchasing Sun PhuQuoc Airways tickets through online channels, subject to the Conditions of Carriage. The offer applies from time to time as announced by Sun PhuQuoc Airways and does not apply during peak periods, public holidays, Tet or other excluded periods prescribed by Sun PhuQuoc Airways from time to time.
Ancillary services offer: The Member receives a 20% discount on the price of ancillary services (excluding VAT) for the services prescribed by the Program, including advance seat selection and advance checked-baggage purchase. The offer applies only to services purchased before the flight through sales channels designated by the Program or Sun PhuQuoc Airways, subject to the Conditions of Carriage.
Conditions for applying the offer – Air tickets:
The offer applies to a maximum of four (04) passengers in the same booking (PNR). All passengers in the PNR must complete the full itinerary together with the account holder who makes the booking.
After the ticket is issued, where the Member requests to split the itinerary or the booking code for one or more passengers in the same PNR, the non-Member passengers will no longer be eligible to retain the offer under the Program. In that case, the relevant tickets will be adjusted to the fare applicable to individual customers at the rate in effect at the time of processing.
All such adjustment requests are received and processed through the Program's Hotline channel.
Conditions for applying the offer – Ancillary services (Ancillary Services):
Where the customer purchases an air ticket together with ancillary services (including but not limited to seat selection, checked baggage, lounge access and other services), these services are valid only for the itinerary and flight confirmed at the time of ticket issuance.
When a need to change the ticket arises (including but not limited to change of flight time, flight date or itinerary), the customer is responsible for contacting the Program to check and reconfirm the applicability of the ancillary services on the new flight.
The maintenance, conversion or re-provision of ancillary services depends on actual operating conditions and the regulations at the time of processing.
Unless otherwise provided by the Program or the Carrier from time to time, ancillary services purchased with the ticket are non-refundable, may not be reserved in value and may not be converted to other services.
All requests relating to the adjustment and confirmation of ancillary services must be made through the Program's official Hotline or support call center.
2. Entertainment sector
| Benefit | Infinity | Platinum | Gold | Silver |
|---|---|---|---|---|
| Privilege | ||||
| WowPass priority lane: • Applicable to the Member and accompanying guests; • The Member may use multiple tickets in a single transaction, but the total number of tickets used must not exceed the annual limit for their Membership Tier; • Applicable WowPass tickets include 2 trips (in and out) at SunWorld parks, except SunWorld Fansipan (Silver: 01 one-way trip only). | 8 tickets | 4 tickets | - | - |
| Discounts when using Sun World services (VAT included) | ||||
| Products on the Sun World e-commerce websites (varies by park): Sun World Ha Long, Sam Son, Ha Nam, Cat Ba, Hon Thom, Vung Tau | 10% | 10% | 5% | 5% |
| Sun World Ba Na Hills, Fansipan, Ba Den | 8% | 8% | 5% | 5% |
| WowPass priority lane | 50% | 50% | 20% | None |
| F&B (*) | 20% | 15% | 10% | 5% |
| Shows (Kiss of the Sea, Symphony of the Sea) | 30% | 25% | 20% | 15% |
(*) Channels for applying Sun World service discounts:
- Direct payment: F&B at Sun World self-operated restaurants.
- Online payment: products on the e-commerce website booking.sunworld.vn.
3. Hospitality sector
| Hotel | Service | Infinity | Platinum | Gold | Silver |
|---|---|---|---|---|---|
| Discounts when using services in the HOSPITALITY sector | |||||
| CAPELLA HANOI | Room | 5% | 4% | 3% | 2% |
| F&B | 20% | 15% | 10% | 5% | |
| Spa | 15% | 15% | 10% | 5% | |
| Early check-in (*) | 11 AM | 2 PM | - | - | |
| Late check-out (*) | 4 PM | 3 PM | - | - | |
| SERENA HOA BINH | Room | 20% | 15% | 10% | 5% |
| F&B | 20% | 15% | 10% | 5% | |
| Spa | 20% | 15% | 10% | 5% | |
| Exclusive offer (subject to room availability) | Early check-in/late check-out / 2-category room upgrade | Early check-in/late check-out / 1-category room upgrade | Early check-in/late check-out | - | |
| ASCOTT WEST LAKE HANOI | Event hosting | 15% | 10% | 10% | 5% |
| Room | 10% | 5% | 5% | 5% | |
| F&B | 10% | 5% | 5% | 5% | |
| INTERCONTINENTAL SUN PENINSULA DA NANG | Room | 5% | 5% | 5% | - |
| F&B | 10% | 10% | 5% | - | |
| Room upgrade (subject to availability) | Room upgrade for Platinum tier and above, applicable to Resort Classic, Resort Classic Panoramic & Terrace Suite room types | - | - | ||
| LA FESTA PHU QUOC | Room | 10% | 10% | 10% | 10% |
| F&B | 15% | 15% | 10% | 10% | |
| Spa | 15% | 15% | 10% | 10% | |
| JW MARRIOTT PHU QUOC | Room | 5% | 5% | 5% | 5% |
| F&B | 10% | 10% | 10% | 10% | |
| Exclusive offer | Two bottles of sparkling wine for 02 guests at Pink Pearl | ||||
| NEW WORLD PHU QUOC | Villa room | 25% | 20% | 15% | 15% |
| F&B | 20% | 20% | 15% | 15% | |
| Spa | 20% | 20% | 15% | 15% | |
| Golf practice range | 25% | 20% | 15% | 15% | |
| Entertainment (Bowling, Karaoke) | 25% | 20% | 15% | 15% | |
| Exclusive offer | VIP amenity set in villa; Early check-in/late check-out (subject to availability) | VIP amenity set | - | - | |
(*) Subject to room availability at the time of check-in or check-out.
a. Principles for applying the offers
Member offers are applied by service type as follows:
Accommodation services (hotel rooms): The Member books and pays online via the Sun Signature website or other online platforms announced by the Program from time to time.
F&B, spa and other services provided at the relevant hotel: The Member provides their Membership Tier information for staff to verify the benefit, then pays directly at the Program's service points.
b. Service payment
b.1. Direct (offline) payment at the service point
When using a service and paying directly at the counter / reception or service point of the relevant Goods and Service Provider, the Member must present their own Membership Card / Membership Tier so that staff can verify eligibility for the corresponding discount.
Where payment is made in cash (or other payment methods accepted at the service point), the service price will be discounted according to the prevailing Membership Tier offer policy.
Where the Member uses Points to pay for the service price (excluding taxes, fees and other surcharges), the Membership Tier discount offer will not be applied simultaneously.
b.2. Online payment
Online payment by Reward Points applies only at Goods and Service Providers that support online linkage via the Sun Signature Member account, logged in on the Sun Signature website, the Sun PhuQuoc Airways application and other websites/applications prescribed by the Program from time to time.
After completing the transaction, the Member is responsible for providing the booking information or transaction confirmation code to the Goods and Service Provider at the time of using the service.
The Goods and Service Provider has the right to check and verify the Membership Tier status and the conditions for applying the offer at the time of using the service.
Where the offer recorded is inaccurate with respect to the Membership Tier or does not meet the actual application conditions, the Member must pay the value of the incorrectly recorded offer and any related arising costs.
Transactions paid by Points will not be refunded in Points in the event of booking cancellation.
4. Golf sector
| Golf Course | Service | Infinity | Platinum | Gold | Silver |
|---|---|---|---|---|---|
| Discounts when using services in the GOLF sector | |||||
| BA NA HILLS GOLF CLUB | Golf accessories at the Club House | 10% | 10% | 5% | 5% |
| F&B | 10% | 10% | 5% | 5% | |
| ESCHURI VUNG BAU | Green fee | 30% | 25% | 20% | 15% |
| F&B | 15% | 10% | 5% | 5% | |
| Golf accessories at the Club House | 15% | 10% | 5% | 5% | |
Note: Customers receive the discount when booking directly with the golf course via email or the course's hotline.
• Ba Na Hills Golf Club: Email sm@banahillsgolf.com — Hotline +84 236 3924 888 Ext. 157.
• Eschuri Vung Bau: Email booking@eschurivungbau.com.vn — Hotline +84 85 368 6066.
VII. RIGHTS AND OBLIGATIONS OF SUN SIGNATURE MEMBERS
1. Member's rights
The Member has the right to participate, undergo Membership Tier assessment, accrue Points, redeem rewards, purchase Points, enjoy offers according to their Membership Tier, and maintain and terminate participation in the Sun Signature Program in accordance with the Program's Terms and Conditions.
Silver, Gold, Platinum and Infinity Members receive Account Notifications and the Sun Signature Newsletter by email, and receive assistance with information about the Sun Signature Program, new products in the Sun Signature ecosystem and other special sales programs (if registered).
The Member has the right to access, look up, check, edit and update their personal account information, accrued Points and transaction history in accordance with the Program's regulations and the law.
The Member has the right to complain about and report issues relating to the account, Points and benefits through the Program's official support channels.
2. Member's obligations
Compliance with general regulations: When participating in the Sun Signature Program, the Member must agree to and is responsible for complying with the Terms and Regulations of the Sun Signature Program.
Account security: The Member is solely responsible for safeguarding and securing their account information. The Member must not provide account information to any third party in a manner inconsistent with the Program's regulations, and is solely responsible for all consequences arising from any breach of this regulation.
Honesty: The Member is not permitted to commit fraudulent or profiteering acts such as: creating fictitious accounts, crediting fictitious points, redeeming rewards from fictitious accounts, redeeming rewards from another Member's account, trading award tickets, or entering another Member's card number to credit points or enjoy service offers.
Where the Member's contact information (telephone, email, address, etc.) changes, the Member is obliged to update it promptly via the website, mobile application or the Program's hotline. Sun Signature is not responsible for any errors, losses or damages arising from information not being updated promptly.
Regulations on contact and information verification: When contacting the Sun Signature Program, the Member must do as follows:
Contacting the hotline (calling within the territory of Vietnam): the Member must call from the telephone number registered with the Sun Signature Program.
Contacting the Program's email: the Member must send from the email address registered with the Sun Signature Program.
Authorisation: where the Member wishes to authorise transactions relating to their Sun Signature account, the Member must send a notarised Power of Attorney to the Sun Signature Program.
VIII. RIGHTS AND OBLIGATIONS OF SUN SIGNATURE
1. Sun Signature's rights
The Program and the Partner Units have the right to adjust, update or change the contents relating to operation, including but not limited to:
The conditions and terms for participating in the Program;
The mechanism for accruing and redeeming Reward Points;
The catalogue, value and applicable conditions of Rewards;
The tier assessment criteria and Member titles;
Arising fees and reward redemption price schedules;
The Points payment policy and other special requirements.
The Program's changes may affect:
The manner of accruing Points, the value of Points and the point balance in the Member account;
The catalogue of available rewards or the conditions for applying rewards;
Member benefits before and after the time the new policy applies;
The provision of products and services by partners.
The Program has the right to limit the quantity of Rewards or the number of Point-use occasions from time to time, including during peak periods.
The Program may apply limits on reward redemption or payment by Points on part or all of a service.
The Program has the right to adjust the conversion value of Reward Points, the accrual mechanism and the method of calculating Points.
The Program has the right to refuse, suspend or cancel a Member's Points and benefits where fraud or a violation of the Terms and Conditions or the Program's regulations is detected.
Sun Signature has the right to require the Member to provide information and/or present valid personal documents before using Points and/or enjoying offers in certain cases requiring verification.
Sun Signature is not responsible for damages arising where the system is attacked, suffers technical errors or interruptions beyond the Program's control, or where the Membership Card/account is exploited due to the Member failing to properly perform their information-security obligation.
The Program has the right to terminate all operations subject to a minimum of 06 (six) months' prior notice.
Sun Signature is not responsible for the quality, provision, delivery and receipt of goods and services of the Goods and Service Providers, nor for any direct or indirect loss or damage to the Member arising from the use of the Provider's goods and services. All complaints and disputes relating to goods and services must be reported by the Member directly to the corresponding Goods and Service Provider.
2. Sun Signature's obligations
To maintain stable operation of the system so that the Member can look up their Points, transaction history and account information.
Sun Signature is responsible for securing the Member's personal data, as provided in the Personal Data Protection Notice.
Sun Signature is responsible for receiving and responding to the Member's complaints relating to point accrual, point use and Member benefits through the Program's official support channels.
Sun Signature has the right and responsibility to review and detect business acts that violate the law on the website and application, and to apply appropriate handling measures, including removing infringing content, suspending accounts or coordinating with competent authorities in accordance with the law. Reports of unlawful business acts on the website will be considered and handled by Sun Signature as quickly as possible.
Where acts infringing the Member's benefits on the website, application or during implementation of the Program are detected or reported, Sun Signature is responsible for considering, handling and responding with results to the Member within a reasonable time in accordance with the Program's regulations.
IX. RIGHTS AND OBLIGATIONS OF PARTNER UNITS
1. Rights of the Partner Unit
The Partner Unit has the right to propose criteria and conditions for applying offers and privileges for Members at its unit, for Sun Signature to consider including in the Program's general regulations.
The Partner Unit has the right to require the Member to present a valid Membership Card or prove a valid Membership Tier before applying offers or privileges under the Program's regulations.
The Partner Unit has the right to coordinate with Sun Signature in verifying the validity of point-accrual transactions and the use of privileges arising at its unit.
2. Obligations of the Partner Unit
The Partner Unit is responsible for complying with the regulations on point accrual, tier assessment and related policies under these Terms and Conditions and the cooperation agreement with Sun Signature.
The Partner Unit is responsible for coordinating with Sun Signature in verifying the validity of point-accrual transactions arising at its unit and handling Member complaints relating to such transactions.
The Partner Unit is responsible for securing the Member's personal information shared by Sun Signature within the scope of implementing the Program, in accordance with the current law on personal data protection.
X. RIGHTS AND OBLIGATIONS OF GOODS AND SERVICE PROVIDERS
1. Rights of the Goods and Service Provider
The Provider has the right to require the Member to present a valid Membership Card or prove a valid Membership Tier before applying offers or privileges, or accepting payment by Points.
The Provider has the right to refuse to apply offers where the Member does not meet the conditions prescribed by the Program or cannot prove a valid Membership Tier at the time of purchasing goods or using services.
2. Obligations of the Goods and Service Provider
The Provider is responsible for providing goods and services to the Member in accordance with the law and bears full responsibility for the quality, provision, delivery and receipt, and for the Member's complaints and disputes relating to its goods and services.
The Provider is responsible for fully and correctly implementing the offers and privileges committed to the Member according to each Membership Tier. Where the Partner Unit refuses to provide offers contrary to the announced conditions, Sun Signature has the right to require the Partner Unit to compensate the affected Member.
The Provider may not refuse to serve or impose any disadvantageous conditions to discriminate against Members using Points or privileges, compared with ordinary customers.
The Provider is responsible for resolving the Member's complaints relating to transactions arising at its unit.
The Provider is responsible for securing the Member's personal information accessed within the scope of implementing the Program, in accordance with the current law on personal data protection.
XI. GENERAL TERMS
1
These Terms and Conditions take effect from the date of issuance and apply until a replacement document is issued. By agreeing to or continuing to participate in the Sun Signature Program, the Member confirms that they have read, understood and agreed to the entire content of these Terms and Conditions.
2
Sun Signature has the right to amend, adjust, supplement or remove any content of these Terms and Conditions from time to time. Changes will be notified to the Member before they take effect, via the Program's official website and/or mobile application. If the Member does not accept the changes, the Member has the right to request account closure as provided in Section “3.1 Member Account Closure”. The Member's confirmation of agreement and continued participation in the Program after the changes take effect is deemed agreement to such changes.
3
These Terms and Conditions are governed by the laws of Vietnam. Any dispute arising in relation to the Program will first be resolved by negotiation between the parties within 30 (thirty) days from the date one party sends a notice requesting negotiation. Where negotiation is unsuccessful, the dispute will be brought to the competent People's Court for resolution in accordance with the law.
4
The Member, Sun Signature, the Partner Units and the Goods and Service Providers undertake to comply with these Terms and Conditions.
5
Matters not provided for in these Terms and Conditions will be considered and decided by the Program on a case-by-case basis in accordance with the prevailing law.
6
For any questions or requests relating to the Program, the Member is requested to contact:
SUN SIGNATURE LIMITED LIABILITY COMPANY
(i) Address: 4th Floor, Sun Grand City Ancora Residence, No. 3 Luong Yen, Hai Ba Trung Ward, Hanoi City.
(ii) Customer Care Hotline (operating 08:00–23:00 daily, including public holidays and Tet): 1900 1969
(iii) Email: 19001969@sungroup.com.vn.
XII. LIST OF APPENDICES
Appendix 2. List of Goods and Service Providers